Privacy Policy

Last updated: January 2024

Second Snuggles Clothing ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. This policy is compliant with the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

Information you provide:

  • Name, email address, phone number
  • Shipping and billing addresses
  • Payment information (processed securely by Stripe)
  • Account credentials
  • Communications you send to us

Information collected automatically:

  • IP address and browser type
  • Pages visited and time spent on our site
  • Referring website
  • Device information

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you about your orders
  • Send marketing communications (with your consent)
  • Improve our website and services
  • Prevent fraud and ensure security
  • Comply with legal obligations

How We Share Your Information

We may share your information with:

  • Service providers: Payment processors (Stripe), shipping carriers, email services
  • Legal requirements: When required by law or to protect our rights

We never sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information. Payment information is processed securely by Stripe and we never store your full credit card details.

Your Rights

Under PIPEDA, you have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Withdraw consent for marketing communications
  • Request deletion of your information (subject to legal requirements)

Cookies

We use cookies to improve your browsing experience, remember your preferences, and analyze site traffic. You can control cookies through your browser settings.

Marketing Communications (CASL Compliance)

In accordance with Canada's Anti-Spam Legislation (CASL), we only send marketing emails to users who have provided express consent. You can unsubscribe at any time by clicking the link in any marketing email or by contacting us.

Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: [email protected]
Second Snuggles Clothing
Ontario, Canada