Privacy Policy
Last updated: 2026. This page is a placeholder draft — before launch it needs review by counsel familiar with PIPEDA, CASL, and Ontario privacy law.
Who we are
Second Snuggles is a sole-proprietorship online retailer based in Ottawa, Ontario, Canada. For privacy questions, contact [email protected].
What we collect
When you create an account, place an order, or contact us, we collect: name, email address, shipping address, phone number (optional), order history, and payment confirmation details (we do not store card numbers — payments are handled by our payment processor). If you set up child size profiles, we store the nickname, age band, and sizes you enter.
How we use it
- To fulfill orders and provide customer support.
- To send transactional emails (order confirmations, shipping notifications, return updates).
- To send marketing emails — only if you opt in. You can unsubscribe at any time.
- To detect and prevent fraud or abuse.
- To comply with legal obligations (e.g. tax records).
Who we share it with
We share minimum-necessary information with: our payment processor (for card payments), our shipping carrier (for delivery), and our email/hosting providers. We do not sell your information to anyone.
Your rights
You may request a copy of the personal information we hold about you, request correction of inaccuracies, or request deletion of your account. Email us at [email protected].
Retention
We retain order records for 7 years (for tax purposes) and marketing consent records indefinitely (to prove opt-in when required). Other data is retained only as long as needed for the purpose it was collected for.
Cookies
We use essential cookies for session and cart functionality. We may add analytics later; this policy will be updated before that happens.